Privacy policy

This policy describes K1 Security (Southwest) Ltd (“K1”, “we”), company number 12072395.

Who is responsible

The data controller is K1 Security (Southwest) Ltd, Unit B, Wylds Road, Bridgwater, Somerset, TA6 4BH. Privacy enquiries: [email protected] or 0330 001 1249.

What we collect

If you use the enquiry form, we collect your name, company if you provide it, email address, telephone number, the service you select and your message.

Our hosting provider may keep technical logs such as IP address, browser type and the pages requested. This is used to keep the site running and secure. This website does not use analytics or advertising cookies.

Your choice about the cookie notice is stored in local storage on your device, under the name k1-cookie-notice. It is there so the notice does not keep returning.

The staff portal and website admin are for K1 people who have been given a login. They store names, contact details, emergency contacts, training, SIA licence details, DBS certificate details and uploaded documents such as licence cards and certificates. The rota stores sites, shift times, an hourly rate and time-off requests. Potential earnings on the rota are worked out from those hours and that rate. Clock in and clock out store one location reading each, taken when the person taps the button, and keep it only if it is inside the site. Location is not tracked between those taps. Directors can see the full rota. Each member of staff can see their own shifts and their own time-off requests. Directors can post notices to the team, and staff can send direct messages. A notice is visible to people with a portal login. A direct message is visible only to the people in that conversation. This information is used to administer staff and to communicate about work. It is not published on the public website.

Why we use it

We use enquiry details to reply to you and, where relevant, to prepare a quote or take steps towards a contract. The legal bases are our legitimate interests in responding to business enquiries, and steps taken at your request before entering a contract. Staff records are used to run the business and meet employment and licensing duties.

Who we share it with

We do not sell personal information. Enquiry records are kept in K1’s own system so a director can read them and reply. If email delivery is switched on, a copy is also sent through an email provider acting on our instructions. Professional advisers and authorities may receive information where the law requires it.

The map on the contact page stays unloaded until you choose “Show map”. If you do, Google receives the request under its own privacy policy. You can also open the address from the link on that page, or call us.

How long we keep it

Enquiry records are kept for as long as we need them to deal with the conversation and any work that follows, including any period we must keep business records. You can ask us to delete an enquiry that we no longer need. Staff records are kept for the employment relationship and for any period the law requires afterwards.

Your rights

You can ask for a copy of your information, ask us to correct it, delete it, restrict it, or object to how we use it. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Children

This website is aimed at businesses. It is not intended for children.

See also our cookie policy.